Return & Exchange
All products purchased at GeekerMart ("We") in Hong Kong cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. Please refer to our Terms & Conditions for full policies.
- Exchange for defective items
If you believe that your product is defective, please contact our Customer Support Team Hotline +852-9198 1984 during our hours of operation, Mon-Fri 10:00-19:00 to request for exchange.
If we determine that the product is defective and you are eligible to exchange your product, please follow the instruction of our Customer Support Representative and send back your product with the full original packaging within 7 days of the calendar date you received the product.
- Unsuccessful delivery
We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as canceled and you will be subject to a 10% restocking fee.
- Refund methods
Your refund will be issued after we receive your item(s) with our receipt confirmation email. The way your refund is processed depends on your original payment method.
For PayPal or Credit Card via PayPal payment, the refund will take 3 business days or longer to your account.
For Bank Transfer, or Cash Deposit payments, the refund will take 3 businesses days or longer and it much depends on accuracy of the bank information you have provided. If you have not provided the bank information yet, please refer to below information. Please contact your bank to check when the refund will return to your bank account. We will notify you by email when the refund is arranged.
Account Holder Name:
Bank Account Number:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.
Should you have any questions, you are always welcomed to contact us via our General Hotline +852-91981984 or Email to firstname.lastname@example.org